Question 1

What services do you offer?

Accepted Answer

We offer comprehensive auto detailing services including exterior detailing, interior detailing, ceramic coating, paint correction, headlight restoration, and engine bay cleaning. All services are available as mobile service (we come to you) or at our shop location.

Question 2

How much does detailing cost?

Accepted Answer

Our base detailing package starts at $1. Final pricing depends on your vehicle size, condition, and selected services. We offer transparent pricing with no hidden fees - you'll see the exact cost during booking before payment.

Question 3

What's included in a full detail?

Accepted Answer

A full detail includes thorough exterior wash and wax, clay bar treatment, tire and wheel cleaning, interior vacuuming, dashboard and console cleaning, leather conditioning, window cleaning inside and out, and door jamb cleaning.

Question 4

Do you offer ceramic coating?

Accepted Answer

Yes! We specialize in professional-grade ceramic coating application. Ceramic coating provides long-lasting protection (2-5 years), enhanced shine, hydrophobic properties, and easier maintenance. We use premium coatings and include paint correction prep work.

Question 5

What's the difference between wax and ceramic coating?

Accepted Answer

Wax lasts 1-3 months and provides temporary shine and protection. Ceramic coating lasts 2-5 years, bonds chemically to your paint, provides superior protection against UV, chemicals, and scratches, and maintains a permanent hydrophobic effect.

Question 6

Can I add extra services to my booking?

Accepted Answer

Absolutely! During booking you can add services like pet hair removal ($25), headlight restoration ($50), engine bay cleaning ($40), or clay bar treatment ($30). You can also select 'All Good' if you don't need any add-ons.

Question 7

How do I book an appointment?

Accepted Answer

Click 'Book Now' on our website, select your service type (mobile or shop), choose your date and time, enter your vehicle and contact details, and complete payment. You'll receive instant confirmation with all appointment details.

Question 8

What are your available time slots?

Accepted Answer

We offer appointments at 10:00 AM, 1:00 PM, and 4:00 PM daily. Each appointment includes 2.5 hours of service time plus a 30-minute buffer to ensure quality work without rushing.

Question 9

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, but we require 24 hours notice. If your appointment is more than 24 hours away, you'll see cancel/reschedule options on your confirmation page. For changes within 24 hours, please call us at (770) 609-0138.

Question 10

How far in advance should I book?

Accepted Answer

We recommend booking at least 3-5 days in advance, especially for weekends. However, we often have same-week availability for weekday appointments.

Question 11

Do you work on weekends?

Accepted Answer

Yes! We're available 7 days a week including weekends. Weekend slots fill up quickly, so book early.

Question 12

What if I need to book outside your normal hours?

Accepted Answer

Contact us directly at (770) 609-0138 to discuss special scheduling. We occasionally accommodate early morning or evening appointments for an additional fee.

Question 13

Do you really come to my location?

Accepted Answer

Yes! Mobile detailing is our specialty. We bring all equipment, water, and supplies directly to your home, office, or any location in our service area. You don't have to do anything except provide access to your vehicle.

Question 14

What areas do you serve?

Accepted Answer

We serve Alpharetta, Johns Creek, Roswell, Milton, Cumming, Duluth, Suwanee, and surrounding North Atlanta areas. Enter your address during booking to confirm we serve your location.

Question 15

Do I need to provide water or electricity?

Accepted Answer

No! We're completely self-contained. We bring our own water supply and power generators. All you need to provide is access to your vehicle.

Question 16

Is mobile detailing the same quality as shop service?

Accepted Answer

Absolutely! We use the same professional equipment, products, and techniques for mobile service. The only difference is location - the quality is identical.

Question 17

Can you detail my car at my apartment complex?

Accepted Answer

Yes, as long as we can access your vehicle and there's adequate space to work. Check with your complex management if you're unsure about their policies.

Question 18

What if it rains on my appointment day?

Accepted Answer

We'll contact you to reschedule if weather conditions prevent quality work. For mobile service, we need dry conditions for exterior work. Interior-only services can proceed in light rain.

Question 19

What information do you need about my vehicle?

Accepted Answer

During booking, we ask for basic vehicle info (year, make, model) to ensure proper pricing and preparation. You can enter as much or as little detail as you'd like - even just 'Honda' works!

Question 20

Do you detail all vehicle types?

Accepted Answer

Yes! We detail cars, trucks, SUVs, vans, and luxury vehicles. Pricing adjusts based on vehicle size.

Question 21

Can you detail extremely dirty or neglected vehicles?

Accepted Answer

Absolutely. We specialize in restoration detailing for heavily soiled vehicles. Severe cases may require additional time or services - we'll discuss this during your appointment.

Question 22

Do you remove pet hair?

Accepted Answer

Yes! Pet hair removal is available as a $25 add-on during booking. We use specialized tools to remove embedded pet hair from seats, carpets, and upholstery.

Question 23

Can you fix scratches and swirl marks?

Accepted Answer

Yes, through our paint correction service. We use multi-stage polishing to remove or minimize scratches, swirl marks, and oxidation. This is often done before ceramic coating application.

Question 24

Will detailing remove smoke smell?

Accepted Answer

We can significantly reduce smoke odor through deep interior cleaning, ozone treatment, and odor elimination products. Complete removal depends on how long the vehicle was exposed to smoke.

Question 25

When do I pay?

Accepted Answer

Payment is processed during booking through our secure Stripe checkout. You'll complete payment before your appointment is confirmed.

Question 26

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and Stripe Link for one-click checkout. All payments are processed securely through Stripe.

Question 27

Is there a deposit required?

Accepted Answer

No separate deposit - you pay the full amount during booking. This secures your time slot and ensures we're prepared for your specific service.

Question 28

What's your refund policy?

Accepted Answer

If you cancel with 24+ hours notice, we offer a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee. No-shows are non-refundable.

Question 29

Do you offer discounts or promotions?

Accepted Answer

We occasionally run promotions for new customers and seasonal specials. Follow us on social media or join our email list to stay updated. We also offer package deals for regular maintenance customers.

Question 30

Can I tip my detailer?

Accepted Answer

Tips are appreciated but never expected! If you're happy with the service, you can tip in cash or let us know and we can process it through Stripe.

Question 31

How long does a detail take?

Accepted Answer

Most full details take 2-3 hours. Basic wash and wax takes 1-1.5 hours. Ceramic coating with paint correction can take 4-8 hours depending on vehicle condition. We'll give you an accurate time estimate for your specific service.

Question 32

Do I need to be present during the service?

Accepted Answer

Not required! Many customers drop off their keys and go about their day (for mobile service) or leave their car at our shop. We'll contact you when we're finished.

Question 33

What products do you use?

Accepted Answer

We use professional-grade products from trusted brands like Chemical Guys, Meguiar's, and premium ceramic coating manufacturers. All products are safe for your vehicle's surfaces.

Question 34

Is ceramic coating worth it?

Accepted Answer

For most customers, yes! Ceramic coating pays for itself through reduced maintenance, protection against environmental damage, and preserved resale value. It's especially valuable for new cars, luxury vehicles, and anyone who wants their car to look great with minimal effort.

Question 35

How do I maintain my car after detailing?

Accepted Answer

We provide maintenance instructions after service. Generally: wash every 2 weeks with pH-neutral soap, avoid automatic car washes, use microfiber towels, and consider a maintenance detail every 3-6 months.

Question 36

Do you guarantee your work?

Accepted Answer

Yes! We stand behind our work 100%. If you're not satisfied with any aspect of the service, contact us within 48 hours and we'll make it right.

Question 37

What is paint correction?

Accepted Answer

Paint correction is a multi-stage process using specialized polishing compounds and pads to remove surface imperfections like swirl marks, light scratches, oxidation, and water spots. It restores clarity and gloss to your paint.

Question 38

Will ceramic coating prevent rock chips?

Accepted Answer

No. Ceramic coating provides excellent protection against chemical etching, UV damage, and minor scratches, but it won't prevent rock chips. For that, you'd need paint protection film (PPF).

Question 39

How long does ceramic coating last?

Accepted Answer

Professional ceramic coatings last 2-5 years depending on the product, application quality, and maintenance. We use premium coatings with proven longevity.

Question 40

Can I wax over ceramic coating?

Accepted Answer

You can, but it's unnecessary and may reduce the coating's hydrophobic properties. Ceramic coating provides better protection than wax. Use a ceramic boost spray for maintenance instead.

Question 41

What's the difference between a detail and a car wash?

Accepted Answer

A car wash is a quick exterior clean. Detailing is comprehensive restoration and protection - we clean, polish, protect every surface inside and out. Detailing takes hours, not minutes, and produces dramatically better results.

Question 42

Do you use clay bar treatment?

Accepted Answer

Yes! Clay bar removes bonded contaminants (tar, tree sap, industrial fallout) that washing can't remove. It's included in our full detail and is essential prep before waxing or ceramic coating.

Question 43

How do I contact you?

Accepted Answer

Call or text us at (770) 609-0138, email sumptuousdetailing@gmail.com, or use the contact form on our website. We typically respond within a few hours during business hours.

Question 44

What are your business hours?

Accepted Answer

We're available 7 days a week. Appointment slots are 10 AM, 1 PM, and 4 PM. Office hours for calls/emails are Monday-Friday 9 AM - 6 PM, Saturday 10 AM - 4 PM.

Question 45

Do you have a physical shop location?

Accepted Answer

Yes! While we specialize in mobile service, we also have a shop location for customers who prefer drop-off service. Address provided after booking.

Question 46

Can I get a custom quote for special services?

Accepted Answer

Absolutely! For fleet vehicles, commercial accounts, or unique requests, call us at (770) 609-0138 for a custom quote.

Question 47

Do you offer gift certificates?

Accepted Answer

Yes! Detailing gift certificates make great gifts. Contact us to purchase - we can email or mail physical certificates.

Question 48

Are you insured?

Accepted Answer

Yes, we carry full liability insurance for your peace of mind.

Frequently Asked Questions

Services & Pricing

Booking & Scheduling

Mobile Service

Vehicle Requirements

Payment & Policies

Service Details

Technical Questions

Contact & Support

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